why my offer deleted?

[NazliComputer]

i sell computer software. box and i send by inpost. i got an email. 

live chat doesnt work, and help mail doesnt answer.

[la_nika]

@NazliComputer I have to ask for your patience. I already ask for an answer in one of the cases that you created, but the reason why your offer was deleted is presented in the e-mail that you received.