I can not complete the process of requesting a refund.
First. Although I fill in the form on CHOICE OF PRODUCT bu clicking the boxes against products and the reason for return, the TOTAL refund sum at the bottom is 0zl.
Also the next 2 pages, such as indication of the method of shipping the returned package, are NOT available for selection and completion. So the seller can not view completed form and I can not finalise the return and refund request. I do not get the return shipping code.
How can I overcome this obstacle?