Request for Investigation and Refund – Unauthorized Transaction of 116 PLN

[Client:65877618]

Dear Allegro Customer Support Team,

I hope this message finds you well.

I am writing to report an unauthorized transaction on my Pekao bank account. On [08-11-2026], an amount of 116 PLN was debited from my account in favor of PAYPRO S.A., PASTELOWA 8, POZNAŃ. I did not initiate or authorize this payment.

If this transaction is connected to your platform, I kindly ask that you investigate the matter and refund the full amount of 116 PLN to my account. For your reference, my account details are as follows:

- Full name: Junior Polo
- Allegro account email: [edycja]
- Transaction date: [08-11-2026]
- Transaction amount: 116 PLN
- Beneficiary: PAYPRO S.A., PASTELOWA 8, POZNAŃ
- Transaction reference: [C992631206175419]

If this payment is not related to Allegro, I would be grateful for any information you can provide that might help me identify the merchant concerned.

I would appreciate your prompt attention to this matter and look forward to your reply.

Thank you in advance for your understanding and support.

Kind regards,
Junior [edycja]

[Syrena_zT]

@Client:65877618 Hi! Of course, we'll look into it. Please contact us via the form and attach your payment confirmation. Then, ask to be transferred to an advisor. The advisor will verify the payment and provide you with more information. Unfortunately, due to data protection regulations, we are unable to provide detailed information on the forum.