Defect bag

[Client:143744891]

Hi.I have a decent bag delivered.I have to write down the discussion with the seller like not resolved as the shop insist to return the order to see it. In my opinion is not necessary,  so I want to be refunded partially. I know I have money guaranty from Alegro and I want to open this case.How to do it?

[matt_rose]

Hey there @Client:143744891, the seller has 24 hours to respond to your message in the Discussion. If you're unable to reach an agreement, you can ask an Allegro employee to join the Discussion and help resolve the issue. If the problem remains unresolved, you may also be eligible to apply for compensation through Allegro Buyer Protection.

[komis-bell]

@Client:143744891 Unfortunately, your opinion that return is not necessary does not matter here.

Seller has the right to expect the return of the item for verification and is not obliged to agree to a partial refund.