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How do I get help obtaining a refund after return of a product

Client:64923574
#1 Nowicjusz#

we purchased a replacement microsoft surface keyboard - but it was not the correct size (by a long way!)  We retruned the item and the seller claims it was damaged - at first in post but when pushed for photograph of the box he switched stroy to damaged by forcing the pinsto connect on teh wrong model - this is impossible because the pins dont even line up close enough to try to force them.  The seller has a damaged unit in his stock of 300+ and is trying to make us suffer the loss .

We cannot even leave any rating or comment on teh product - it is blocked.  Has anyone experienced this type of behaviour and how do we get Allegro to help and support us in this matter.

 

Many thanks

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1 ODPOWIEDŹ 1

la_nika
Moderatorka
Moderatorka

@Client:64923574 can you please let me know which order it was? I will check it for you! 

   Monika
   Moderatorka


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