I don't have pick up PIN

[Client:89878408]

Hi everyone,

Is it normal that poczta polska didn't provide the code? My pack arrived in pick up point but they didn't provide any PIN.

How should I do now? Allegro has always their consultant busy and this app is never useful

Thanks

[la_nika]

Hi @Client:89878408!  I'm sorry, but you didn't provide your Polish phone number, the PIN was sent by e-mail, I understand that you didn't receive it. However, I must ask you to be patient. From what I see, the seller contacted Poczta Polska regarding this matter, and they must send you the code if for some reason you did not receive it.

[Client:89878408]

Hi 

No. I don't have any pin in my email. Nor for this order nor for the previous one. They forgot to send me. About polish number, I gave them some days ago and after it they said that they can give to the courier. So the courier had my phone number before receiving my pack.

Now what should I do?

Thanks

[la_nika]

Hi @Client:89878408! The only thing I can suggest at the moment is to contact Pocztex support. Only they can give you the pin.

[Client:89878408]

Hi 

I am calling and waiting the connection with a consultant but still voice mail. 

Allegro should contact Poczta Polska and push them to give me my code and without code Zabka doesn't give my pack.

What is possible to do? Can Allegro call Poczta Polska and say them to work properly?

Thank you. Federico