I ordered an item to the old address what can I do now?

[Shomy95]

Hi there,i ordered an item to the previous address where i used to live. I saw in shipping history that the item was with courier and that it was failed to deliver. How can i get that item on my new address ? I already change now in my account new address. Thanks

[xyz96]

@Shomy95 

Contact the seller and give him the new address. Pay for re-shipment.

[Shomy95]

But isnt there an option to contact the post and just send it to the new address ? I mean its redicolous to send it back and then again here...

[xyz96]

Please contact the seller. Give him the new address. Have him contact the post office and ask for delivery to a different address.

[la_nika]

@Shomy95 I checked the status of this delivery and it seems that you received an e-mail with information about missed delivery. Please check it I see that yesterday it was send back to the sender, but maybe you still have the time to stop it.  
You can call the Contact Center ((+48) 438 420 600) first press 3 and then 9 for english and the consultant will help you solve this problem 🙂