Seller did not ship my order!

[Client:40958862]

I have Purchased an item on    allegrolokalnie and selelr said he is unable to ship due to fact I'm using Non-Polish number, order has not been dispatched for 15days and no-refund what steps should I take?

[la_nika]

@Client:40958862 the seller initiated the refund for this order on September 1st. The transaction was processed successfully, so the funds should have reached your account by now. Please check. If you cannot locate the refund, please let me know; I will then request a refund confirmation for you to share with your bank to resolve the matter.

[Client:40958862]

No this was for item Purchased by a friend Purchased from the client:128778185 Payment No.: 543458da-a8f0-11f1-8b13-ade78ce08bb4

[la_nika]

@Client:40958862 I couldn't find such a transaction; there is no Allegro Lokalnie account associated with the account details you gave. Please write again to specify which account was used to place the order and provide the offer number.

[Client:40958862]

Order details  https://postimg.cc/bSz2rb1W  I can send you further details privatly and https://allegrolokalnie.pl/oferta/nowy-wallbox-feyree-76kw-32a-typ-2-ladowarka-ev-rfid-wifi-dlb-wdn

[Client:40958862]

@la_nika  It was purchased from Client:135323580 account

[la_nika]

@Client:40958862 Okay, I have everything now.
I updated the number in the order to the one the buyer provided in the chat. The seller shouldn't have any trouble generating the label; however, to clarify the situation and determine whether the buyer wants to receive the order or a refund, it would be best for the buyer to open a dispute (here is the form the buyer can use to open a dispute).
If any issues arise, the buyer will be able to request our assistance within that dispute after 24 hours.
It’s very kind of you to want to help your friend, but he will need to get in touch regarding this matter.

[Client:40958862]

@la_nika  Thanks for your great support Now I left that adress and I want to change to delivery option if possible, as I'm in a different city.

[Client:40958862]

@la_nika  can We cancel the order? as there is already has been pending request to cancel the order for a a very long time.

[la_nika]

@Client:40958862 which order? The one that you initially wrote about?  If so, because it is Allegro Lokalnie, contact with the seller is necessary to do so. We can help him with the process, if he contact us.

[Client:40958862]

@la_nika  Yes it's the same order and he already contact you to cancel the orer https://postimg.cc/Vdh84CKf

[la_nika]

@Client:40958862 Okay, thank you for the information! Since both parties have confirmed the situation in the discussion, we have initiated a refund to the buyer. It is currently being processed and should be finished by tomorrow at the latest. Once the buyer receives the refund, he should end the discussion as resolved 🙂

[la_nika]

@Client:40958862 my pleasure  🙂
You can change the address on the payment and delivery form for both Allegro Lokalnie and Allegro.
On Allegro, here:

If you want to change it permanently in the settings and choose the default address this is the right tab. 
On Allegro Lokalnie, here:

Any address you add on Allegro will also be available for selection on Allegro Lokalnie.