Listing from file - Description language does not match.

[arborusgroup]

Hi!

I am trying to list our product catalog from a file, because it's the easiest way, but I encountered an issue. At first, I submitted the CSV file, but it didn't list my items, it said "- Description language does not match the offer base language" ünder the column "Offer link". I see they're listed in the allegro product catalog now, but no description.

I'm pretty sure my account is in English (I only know Polish swear words, and Allegro PL doesn't use them as far as I saw:DD), and the language of the description was also English. What am I doing wrong and what should I do to list the items?

I tried looking online and on the help pages, but I didn't find anything 

Thank you!

Best regards 

Ignas P. 

[N_Nitka28]

@arborusgroup send a screenshot that shows the problem. It help me verify.

[arborusgroup]

I currently don't have access to the computer so apologies for the horrendous format. Here are screenshot from the Allegro reports tab and from both of the reports. 

 

 

 

[N_Nitka28]

@arborusgroup I' am verifying the case

[arborusgroup]

Thank you so much, Nicol, hopefully we'll find a solution!

[arborusgroup]

@N_Nitka28 just an update. I removed the description from the products in the xlsm file, then saved as CSV. It seems to only be importing the products in the Polish language, even though the file is in English. Take a look:

This is very weird. Any help would be appreciated.

Anyways, have a happy Easter!

[N_Nitka28]

@arborusgroup a report will be needed for verification. In this situation, the best solution is to contact us via the form. Our advisors will verify the case.