The client keeps not replying to messages. How to end the discussion.

[jiaos2044248]

There is an order that has been sent that cannot be intercepted. However, the customer asked to cancel the order after a few days and get a refund. I refused the refund. The item has now been delivered to the customer. But the customer has not closed the discussion. I asked the customer to close the discussion, but the customer did not reply. How can I close the discussion.

[Monika__L · Accepted solution]

You can,t

it will be closed automatically after 30 days or buyer will close or