Someone else closed the locker door

[Client:48621912]

A stranger closed the locker door on allegro one locker unit before I could collect. There’s no way to reopen it.

[la_nika]

@Client:48621912 I'm sorry, you should go back to the Allegro One Box and call our hotline:
616 306 886, One of our consultant can help you out. In the future, you can reopen the locker in the app if someone locks it.

[Client:48621912]

I will try ringing that number.

if there’s an option to reopen the door, it’s extremely well hidden.

thanks

[la_nika]

@Client:48621912 I made a print screen for you so that you will know where this option is in the future. This is visible immediately after opening the locker remotely via the app: