Allegro Help center doesn't respond

[Client:124453547]

I've requested assistance from help center to solve the issue with my parcel. At the beginning of conversion everything was OK, but after few days they stopped answering to my emails and chat messages. In the end, I paid money for the product, the package is lost due to an allegro employee, and I can't get any information.What am I supposed to do? 

[KOGIEL_T]

Rozpocznij dyskusję ze sprzedającym, a po 14 dniach poproś o zwrot kasy

[Client:124453547]

The discussion with the seller started on the topic that the goods originally arrived to me damaged. Allegro Help Centre arranged for the return of the parcel by courier, but sent it to the wrong address. The seller does not refuse to refund or replace the goods, but only after he has inspected the damage at his premises.

[Sa_nova]

@Client:124453547 I am sorry that this situation has happened to you. I see that you have contacted us in the application number 44969248. I have asked to intervene in your case, please wait for an email reply.