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@Client:108303178 Hello Antonio. Which order are you talking about? If it's order number 596ae640-65d9-11ed-a4e7-0388c1c0a15a then seller doesn't have to accept the return because he doesn't have a business account.
However, if it's order number e00abaa0-6597-11ed-aaf9-4719e3a389a3 you can open a discussion. The seller will have 24 hours to respond: https://allegro.pl/moje-allegro/zakupy/dyskusje/nowa