return code?

[Client:91803755]

Hello. I bought a toothbrush sterilizer from Allegro. But the toothbrush sterilizer is not working. So I exchanged emails with the seller. The seller asked me to return it on Allegro, but I tried to return it several times on the site, but I did not receive a return code. Please help me quickly.

[xyz96]

@Client:91803755 

If the product is defective and does not work, you can return it as a complaint by any method, without any codes, except Allegro, and then the seller is obliged to refund you the cost of returning it.

[nat_not]

@Client:91803755 I don't see this return in the system. What happens when you click "ZWRÓĆ ZAKUP"? Does an error message appear?