Seller is not responding to chat

[Client:142348910]

Hello, 

I requested to return an item I previously purchased on 14th July and I did a return by myself (i paid for shipping by myself) of an item on 17th July after I had discussed with the seller about the return details, address, email and phone number I even sent the tracking details.

The item shows as delivered back successfully to the seller from DPD (The company I used to ship it) on 23rd July. But the seller stopped replying my messages to confirm whether he/she has gotten the package since 17th July when I mentioned I had sent it. The tracking shows the seller had received it since.

How do I process my refund?

[Sa_nova]

@Client:142348910 Please provide the order number for the return. 

[Client:142348910]

The order number is: 874797e0-75e6-11f1-a30f-ed7fd7cb6076

[Sa_nova]

@Client:142348910 In this situation, I encourage you to contact the seller. You can do this in the order details by selecting the “Report a complaint or problem” option. The seller will have 24 hours to respond; if they don’t, use the “Ask Allegro for help” option. One of our advisors will join the discussion. 

[Client:142348910]

Okay, thank you