I sent one of my glass product in fragile package and packaged safely. But some of my customer wanted to return it because it was damaged. I already sold 20 pieces and i havent faced problem like this. There is some suspisios situations.
1. Customer told firstly that products are late and i want to return but i informed him to i will send it 5-20 business days.
2. THen he told that item isnt like described one but it is the same and i have pictured them in professional way
3. Last time he said it was damaged and he wanted to return.
As i said in my previous post, i am new on Allegro and the language is problem for me. Can you inform me about refun policy?
P.S - I am learning polish
You have to learn to sell on Allegro. Such situations - and other problems are standard on Allegro. I bought warranty seals - where I can stick them. I know that I sold the goods. There may be problems with translation - translated by google translate.