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Hello,
I need to make a refund and the amount is not sufficient.
How can we add money to PayU account on Allegro? Thanks
Hello @CitiBlue! You can top up your Allegro Finance when you refund the buyer
You didnt answer my question.
How can I add money to PayU account?
PayU charged a fee and now the amount to reimburse is shorter than initial amount paid by customer. So I need to add to the PayU account to make full payment.
@CitiBlue I did answer your question.
You need to refund the payment from an order no 6c943a80-2020-11ee-ab7f-0d7162319ce9, but on your Allegro Finance there is not enough money to do that, so there are two ways:
- you can top up your Allegro Finance with the amount of money that the buyer paid (you will find the instruction above and also here) or
- ask the buyer for the payments details, so you can refund the payment to his bank account.
I checked the fee charged by PayU so the difference between what the buyer bought and what he get back it is 1,15 PLN.
It that case, you have to ask the buyer for his account number and do the refund.