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Money withdrawal

Client:113670291
#7 Wielbiciel#

I sold my item on Allegro. Verified my personal details in Przelew24 and in PayU.
But I still see "MAKE PAYOUT" button in disabled state.

Снимок экрана 2024-06-18 в 18.28.13.png

Снимок экрана 2024-06-18 в 18.28.38.png

 How can I order withdrawal?

 

Thank you.

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4 ODPOWIEDZI 4

nat_not
Moderatorka
Moderatorka

@Client:113670291 Your Allegro account is blocked, so you do not have access to the funds accumulated in your Allegro Finanse balance. You must first clarify the account blocking issue.

   Natalia
   Moderatorka

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Client:113670291
#7 Wielbiciel#

@nat_not Thank you very much for the answer. I have already written twice through the contact form. But no one has answered me for several days now. Are there other options for contacting the Safety department? I made the only sale of my personal laptop and now I cannot withdraw funds. But the buyer already has the laptop and I cannot return it.

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Client:113670291
#7 Wielbiciel#

@nat_not Also, nowhere on the Allegro website does it indicate that the account is blocked, which is strange.

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la_nika
Moderatorka
Moderatorka

@Client:113670291 this information is visible here:

la_nika_0-1718801623212.png

Your first contact was made yesterday, I have to ask for your patience.  

   Monika
   Moderatorka


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