How to return the product that i bought with Allegro Smart?

[Client:97309870]

i bought the product by allegro smart with parcel locker and i wanna return the product. 
i tried to return it by following instruction:

1.SELECT THE PRODUCT THAT I BOUGHT:

 2. FILLED THE FORM:

 3. THE BIGGEST PROBLEM THAT I MET:

i tried so many times, it always shows like this.
today is 16.02.2021.
it's not the technical break today.....
So, When is the exactly date to return by parcel locker????
or.... did i missed something or do something wrong????

hope someone could give me a solution.
thank u so much ^^

[Client:97309870]

the steps cannot get further like this:

 

[_HolaOla_ · Accepted solution]

@Client:97309870 Please write a message to us with this form. We will try to help you and resolve your problem, but we need more specific info like offer ID or order ID. Please add to this message also these screens. 

[alfav2]

Hello, 

This form is not working, I get "Service temporarily unavailable" error.