About DPD's pick-up process

[PrzydaSie_sklep]

about DPD

We would like to know that we have set up a face order in ALLEGRO.

We made an order on Friday and made an appointment for pickup this Monday, but we still haven't picked it up yet. Why?

Each one establishes corresponding courier information from ALEEGRO

Then download the courier note

Suppose there are 50 packages today, DPD is only willing to pick up 5 packages, and say only those who have made an appointment can pick them up

But we have already booked everything.

can anyone help me🤣

[la_nika]

@PrzydaSie_sklep could you please let me know what is the number of the order and what tool do you use to send package with DPD? 

[PrzydaSie_sklep]

（YIDA overseas warehouse delivery）

people left a bad review from the guest--1000448365694U

Because it's been too long

Often not picked up because they say there is no appointment

In fact, we filled in the information in the background of ALLEGRO and made an appointment for the pickup time.

In time, it will not come to pick up on weekends, but normally it will be picked up on Monday.

But it didn't take it out on Monday,

And the items on Monday were not picked up on Tuesday,

until we let the warehouse delivery to dpd, and they were shipped on Wednesday.

Here are some examples
1000448129645U
1000447897830U
1000448130011U
1000448129973U
1000448129911U
1000448129860U
1000448138256U
1000448368239U

[nat_not]

@PrzydaSie_sklep I have received information from DPD that the orders were not processed due to service reasons. At the same time, the indicated shipments have already been delivered. I hope that the problem will not happen again.

[PrzydaSie_sklep]

It's very sad that this happened, because it has a great impact on our store when customers provide bad reviews.

If there is a next time, I hope the logistics company can send a message to let us know, and we can explain it to the guests

Thank you for your answer and **piiip** you a happy life