I have submit all my document but still not been verified

[DJBargains]

Hi i want to start selling but until now my account is not verifierd, can some one please advice

[DJBargains]

Hi Ola

Ok am going to check if I have the in my inventory.

Do you know if am selling any of these am also checking now.

Because I want my account to be in good ratings.

Regards

Bai

[ko_alka]

@DJBargains I'm sorry Bai, I don't know. These are your products. As a seller, you are responsible for the offers.

[DJBargains]

Hi Ola

You are right I'll try and look out for any product like that and remove them.

Also some of my sales are Allegro fees it say PAY where Allegro fees are do I have to click pay or will Allegro take the payment them sells.

Regards

Bai

[DJBargains]

Hi at the payment section they said if the amount of money reach 4000pl the money will be automatically paid to my bank account.

My funds are about 5000pl I did not get paid automatically

Can you please advice 

Regards

Bai

[ko_alka]

@DJBargains Hello Bai, we have two operators on Allegro: PayU and Przelewy24. The balance in both accounts is counted separately.

The funds on your accounts are below 4000 zł, therefore an automatic withdrawal will be ordered tomorrow (14th day of the month).

[DJBargains]

Hi Ola

Thank you i now understand, well the second question the Allegro fees do i need to pay it myshelf

or will Allegro withdraw it themselves, and if i have to pay it when do i need to pay?

Settlements with Allegro

Current balance

-PLN 1,032.21

[ko_alka]

@DJBargains Bai, I'm not sure if I understand correctly what you mean. If not, feel free to correct me. 🙂

Do you want to pay your balance (PLN 1,032.21) using funds on your PayU and Przelewy24 balance? If so, unfortunately it's not possible. You must use a separate transfer and pay the bill.

[DJBargains]

Hi Ola

Yes that what i mean so ill pay it from the options they gave me, so when do i have to pay it.

Do you have a deadline like a date which i muct pay.

Regards

Bai

[ko_alka]

@DJBargains Bills for listing offers and selling in a given month should be paid by the 14th day of the following month. At the beginning of each month, we send you an email with a monthly fee summary.

You can check your current account balance in the Settlements with Allegro tab.

If we do not receive payment by the end of the month, we can block sales on your account.

[DJBargains]

Hi Ola

Thank you. so you mean that i will be paying this bill by next month the 14th march.

Also what about if i want to pay it earlier, like if i want to pay it before end of this month can i do it?

Regards

Bai

[ko_alka]

@DJBargains Bai, If you sell in February, the balance must be paid by March 14. 🙂  Of course, you can pay your bill earlier in the tab Settlements with Allegro. 

[DJBargains]

Hi Ola

How can i contact a buyer as a customer wants a return

Regards

Bai

[DJBargains]

Hi Ola

Thank you please show me how to contact a customer as one on my buyer want to return a product

Regards

Bai

[_HolaOla_]

Hi @DJBargains, you can contact with the buyer via message center.  

[DJBargains]

Hi Ola

Thanks again also my money from pay is cleared but the one from transfer24 still not in my bank acc

Regards

Bai

[_HolaOla_]

@DJBargains Your withdrawals from yesterday, both by PayU and Przelewy24, are settled correctly, so they should appear in your account by the end of the day. 

[DJBargains]

Hi Ola 

Thank you for your respond. Also can you please tell me how many products are in my inventory as the number goes up and down and sometimes I receive message from Allegro that they are moving my products some where else can you please tell me what that means

Regards

Bai

[la_nika]

@DJBargains Hi! At this moment you have 20 531 offers on Allegro.
The message about moving your offers it's probably about changing the category or maybe about changing some parameters. Can you send a print screen with a message that you received from Allegro?  

[DJBargains]

Hi Ola

You only show me how to reply a buyer but about if i want to write to a buyer who has not writen to me. Normally it should where the order tap is but i can't fine it on your site

Regards

Bai

[_HolaOla_]

@DJBargains You can replay a message you received or start a conversation with the buyer here (but you have to know the buyer's login). Another way to contact is to copy his email address from here and send him an email via your mailbox.