@DJBargains you can top up your Allegro Finanse. You can do that:
- through the Returns tab — next to the relevant order, expand the return decision option and click [refund the selected amount].
- through the Orders tab — next to the relevant order, expand the menu and click [make a refund].
We will redirect you to the return form. Provide the reason and refund amount, then click [make a refund]. If you do not have enough money in your PayU or Przelewy24 wallets (depending on which operator was used during payment) — click [pay for the return]. Transfer enough money for the refund. You can transfer the money only with a BLIK code, via PayPal or through an online bank transfer.
Here you will find more information in that matter.
To return only part of the payment, in this tab click [edytuj kwotę] (edit amount) and enter the amount you want to refund. You cannot exceed the value of all items in an order. If you refund the buyer partially and want to do that again for the same order, you will not be able to edit the number of items anymore. The next refund must also be a refund for a specific amount of money. In the next step – Dostawa i inne koszty (Delivery and other costs) – you can refund delivery costs partially or fully. You can also refund additional service costs or surcharges. In the last step, click [Zwróć wpłatę] (Refund) to issue a refund, and then confirm. You can still cancel the refund at this point. Funds will be collected from your Allegro Finance account.
Monika
Moderatorka
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