Hello
We would like to bring to your attention an issue concerning our recent order tracking and its impact on our seller performance.
Our logistics partner is currently not integrated with Allegro, which means the tracking numbers we provide with our orders cannot be tracked via your system. Unfortunately, we mistakenly selected both the "courier delivery" and "delivery by seller" for these orders. Although we have since corrected this setting, a number of our past orders were dispatched with the incorrect delivery method selected.
As a result, these orders are now being marked as untracked and are counted as delayed, significantly affecting our performance points. We have already contacted our logistics partner and obtained proof of delivery for the affected orders—all of which were delivered on time.
We kindly ask if it would be possible to restore our lost points and prevent further deductions based on the proof of delivery we are able to provide.
Thank you very much for your support and understanding.
Best regards,DOH
Team
