No contact no answer from ALLEGRO

[YesPromo]

Hello

A - I am a seller and I provide a bank document A when I registered at allegro 1 year ago. Allegro accepted my documents and allegro has been paying our money for months without any problems.
B - 3 months ago I decided to change our BANK. I provided bank documents B. But allegro refused the documents for the BANK B.
C - I wrote to Allegro and asked to set back to the standard original Bank A.
D - Allegro asked me to re-send all documents regarding BANK A. I sent it. All is correct these are the same documents as I provided at first and that have been accepted in the past. All documents are actual (less than 3 months)
E - but I've got an answer from ALLEGRO "we cannot accept your document for BANK B" Bank B ????
F - I wrote a message again : you must check the documents for BANK A and not for BANK B ! I check on Allegro and all documents are for BANK A.
G - 3 months already and I still get the same answer "we cannot accept the document for BANK B". I wrote more than 10 messages but NONE is reading or answering. My ban and all documents are for BANK A and not for Bank B
H - We did not get paid 3 months already... more than 20.000 EURO and we have no contact no answer from ALLEGRO we don't know what to do
I - does someone has a HUMAN contact at ALLEGRO to explain that the system checks always the wrong documents and that ma bank account is A and not B ???

Thanks a lot for your help !

Best regards
yespromo

[nat_not]

@YesPromo If you are already in email correspondence about the issue, follow up with people who know the problem. Explain again what is wrong and check that you have definitely sent the right documents.

[YesPromo]

Hello and Thank you for your help...

I did already more than 10 times ! (3 x emails this morning to different departments of Allegro). I sent to the allegro support "seller payment" + "seller account" + to the allegro people of support team (their business email) who answered me before in the past that "they will personally take care"... But I always get the same automatic message "we cannot validate your Bank account B" this is crazy ! this is a BUG on allegro. When I check by myself, all documents are regarding the bank A there is nothing regarding the bank B. I think the support just resend my request in the system... and then the allegro system check again and again the wrong document. Someone has to act manually but nobody does...

Best regards
yespromo

[nat_not]

@YesPromo Reply to the last message received in correspondence no. 34100869. Do not send new requests through the form.

[YesPromo]

Thank you very much I will try again and let you know

Best regards
yespromo

[YesPromo]

This INCREDIBLE ! I still get the same answer :
"Hello, I'm terribly sorry that you waited for so long for an answer.

I will help you with activating withdrawals on your account. Will make sure it happens as soon as possible. For now on, Przelewy24 payment operator asked for Bank Statement from AS LHV Pank. Could you provide this document to the form, so we can proceed with your withdrawal activation. 
You can attach the document here.
Best Regards
// Miłosz Muszyński
Team Allegro

MY BANK IS WISE and NOT AIRWALLEX/AS LHV Pank  !!!

3 months already that I explain it but NOONE UNDERTANDS. This is a BUG in the Allegro system : I deleted my bank account AIRWALLEX/AS LHV Pank in the allegro system 3 months ago. All the documents you can see now in the system are documents regarding my WISE BANK (3 months already) but your system always ask the Przelewy24 payment operator to check the OLD bank account and NOT the actual one

3 months that Allegro keeps our money. I  suggest to diffuse MY VERY BAD EXPERIENCE on social media and take a lawyer I don't have any choice! THIS IS UNACCEPTABLE!

[w_kiwi]

@YesPromo I am very sorry that this process is taking so long, but please continue correspondence number 34100869. Our advisor has already informed you that we are consulting the matter with the payment operator. 

[YesPromo]

I CANNOT BELIEVE IT more than 3 months and still the same answer :

thank you for waiting. The operator informed us that the IBAN number from your bank account (EE327777000106342585) points to the bank AS LHV Pank. That's why payment operator asks for document from this bank. Please check this information and let me know.
Best Regards // Miłosz Muszyński Team Allegro

They still check the very old document and not thote I uploaded on ALLEGRO !

I sent the document per email so many times also, but the support is so unprofessional they CANNOT READ and CANNOT understand !

My bank is WISE, the IBAN is from WISE, the document I uploaded is from the bank WISE but they still ask me to confirm the bank account from AIRWALLEX/ AS LHV Pank

PLEASE can you ask the administration to take this case seriously ? It is so simple : send the documents I sent per email (today agin) to the operator and VALIDATE my WISE account ! my bank is WISE (and not AS LHV Pank) with Iban starting BExxxxxxxxx (and not EExxxxxxxx)

More than 3 months that Allegro don't take the case seriously and don't LOOK in allegro what the documents I uploaded are !

I will start my campaign on social media and take a lawyer I will ask for interest for the damage it is INCREDIBLE !

[YesPromo]

What can I do : NO ANSWER ! I answer the ticket 34100869 as you told me to do but nothing happens. Soon it will be 4 months without any payment !!!

I get support at all! No one understands the problem: in ALLEGRO, seller interface I entered an IBAN BExxxx and Bank name WISE. But I always get after 15 days an email saying "Sorry we cannot accept the Bank AIRWALLEX/AS LHV Pank IBAN EExxxxxx

• I sent screenshots of ALLEGRO interface showing "we are checking your Bank WISE BExxxx", at least 10 times already
• I sent bank statements + screenshots by email to the agent from support who wanted to help me.
• I sent at least 10 times explanations on ticket 34100869 but no answer.

and every 10 days I get the same answer per email: we cannot accept your Bank AIRWALLEX/ AS LHV Pank !!!

I don't know what to do! I hoped to get some help on this forum but no one can help also. How to contact the direction of Allegro and a SERIOUS person who is able to understand the problem?