I got a question about the total of my last purchase.

[Client:69466491]

Few minutes ago I completed a purchase of 462 PLN ... in euros: € 103.83. (shipping include)

Now I received a balance of purchase on my email:

Date the deposit was transferred
September 9, 2020, 2:20:45 PM

Payment method
VISA payment card

Total to pay in advance
Purchase amount 100.00 euros
Delivery cost 12.99 euros

To pay 149.99 euros Completed

Why € 149.99 charged on my card? 36,99€ based on what?

[konto zamknięte]

@Client:69466491 maybe it's a kind of extra fee in your bank? I know that in some banks is an extra fee for money's transfer in the foreign exchange or just from abroad.

[Client:69466491]

I don't know but 36,99€ it's too much....could be a fee of allegro?

[konto zamknięte]

@Client:69466491 I don't think so. In my opinion it's your's bank fee. Ask in bank.

[Knowhere]

@Client:69466491 Probably the spread resulting from the conversion of € into PLN.

[Client:69466491]

1 złoty to równowartość
0,22 euro
9 września 12:16 UTC
462 zł
103,83 euro

[Client:69466491]

sorry

1 zloty equals 0.22 euro
Sep 9 12:16 UTC
462 zloty = 103,83 euro

[Client:69466491]

Now the seller sent me a mail.

He ask me for 50 more PLN to complete the shipping.
It's a nightmare purchase on Allegro

[Client:69466491]

Could you let me know how could I write a mail to Allegro. maybe they could help with this.

Regards all

[Knowhere]

@Client:69466491 Try to contact via this form https://allegro.pl/pomoc/kontakt?kategoria=a6fe4e24-acd7-4b52-b57f-1abd203cbd12