Problem with a return

[Client:110610152]

I tried to return a product but it didn't fit into the InPost boxes. Can I return it in a zabka? Ah, I deleted it at the beginning.
On the other hand, I have paid for the shipping of the allegro box, but I could not do it, is there a chance that I will get that money back?

[w_kiwi]

@Client:110610152 Was your order Smart? If so, please write to us via the form, the advisor will be able to help you.

However, if you paid for the shipping, the return is also at your expense - you can return the goods by any delivery method. In this case, you should contact the carrier directly for a refund for an unused label.

[Client:110610152]

I have paid for the shipping, I know it is on me, but I have already paid for it and when I went to place it in the allegro box, it did not enter.
Now I am going to ship it on my own, but I have lost the money from what they charged me to go and place it in an allegro box

2- can I dispatch it in a zabka? or do I have to go to a post office?

[nat_not]

@Client:110610152 I referred the issue of refund for the unused label to the relevant team. When I receive a response, I will get back to you.

If you are returning goods outside of our system, you can choose any carrier.