accidentally transferred an amount higher than needed

[BMSC24]

Hello,

we made a test order via Allegro and accidentally transferred an amount higher than needed for the refund. Could you please check this and refund us the excess amount?

Payment received on 08.11.2024:

The refund was made to the above-highlighted IBAN on 12.11.2024:

Thank you in advance.

Kind regards,
Hannah [edycja]

[Sa_nova]

@BMSC24 Enter the order number you are writing about. Please describe, step by step, how you processed the return. 

[BMSC24]

Hello @Sa_nova ,

thanks for your reply! 

This is the order number:

4b8f9a3b-7299-4fd6-907b-5b981cf7f804

The amount in zloty ist 77,97 PLN.

Our Finance Department accidently made the money transfer.

Thank you in advance. 

Best regards

Hannah Schmid 

[Sa_nova · Accepted solution]

@BMSC24 I do not find the order number given, please send me a full screenshot (with the page address bar, date and time visible). Is the payment definitely for the account you are writing from? 

[BMSC24]

Hello @Sa_nova ,

yes the company BMSC24 accidentally made a double payment of 17.77€.

You can see the order in the Screenshot:

Please tell me if you have any further questions?

Thank you very much in advance!

Best regards

Hannah

[w_kiwi]

@BMSC24 As Sandra wrote, we need a screenshot with the browser address bar, date and time visible.

[BMSC24]

Hello @w_kiwi @Sa_nova ,

[BMSC24]

Hello @Sa_nova @w_kiwi ,

do you have any news for me?

Thank you  in advance!

Best regards

Hannah

[Sa_nova]

@BMSC24 Thank you for the screenshot you sent. The payment is not for a refund for an order placed, it is a withdrawal from your balance, to the account you have specified in your withdrawal settings. This means that this payment will be in your bank account.