Account verification

[FragraDE]

Hello,

How much time takes payments verification?

At support nobody answer ... neither at email or chat.

[la_nika]

@FragraDE verification usually takes up to three business days.
You received a response from us in an email on 20/09. Please check it, the Consultant wrote what is missing in the application.

[StewardesaBook]

Same here - nobody from support got back to me. I´ve been waiting for verification for 14 days now.

[gdvorek]

@StewardesaBook 

I have assigned priority to your email request no. 55040793. You will receive a response from us shortly.

[StewardesaBook]

Thank you, Grzesiek.
I appreciate you assigning priority to my request.

[StewardesaBook]

Hello Grzesiek, sorry to bother you - I just wanted to ask if there has been any update or progress with the verification of my account. It’s been 11 days since you assigned priority to my request.

Thank you

[KOGIEL_T]

@StewardesaBook  Grzesiek, to chyba na urlopie😉, ale może dziewczyny coś podziałają

@Syrena_zT @N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @Sa_nova @la_nika @nat_not @_HolaOla_  

[w_kiwi]

@KOGIEL_T Prawda, @gdvorek wciąż na urlopie 😭

[w_kiwi]

@StewardesaBook Our advisor wrote you an email on November 7th describing the steps you need to take to complete the verification.

[StewardesaBook]

Hello Wiktoria,
Yes, he did write to me on the 7th, and I sent the required documents right away.

Could you please check the current status of my verification? It’s been more than three business days, so I just wanted to make sure everything is in order.

Thank you very much for your help!

[w_kiwi]

@StewardesaBook I'm sorry, but we don't have access to your account verification status. Please submit your question via email to 55040793. This will be the best solution.

[StewardesaBook]

Hello Wiktoria,

Thank you for your reply. I have already contacted Support under the case number 55040793, but unfortunately I haven’t received any update yet. My account verification has been pending for quite a long time, and the person handling my case is currently on vacation, so I’m trying to find any way to get this resolved.

Is there perhaps any other department or contact point that could check whether my documents were received correctly and whether the verification can be continued?

Thank you very much for your time and assistance.

[_HolaOla_]

Hello @StewardesaBook, I checked your case numer 55040793 and in the last e-mail from 7.11.2025 our employee ask you to provide a document confirming the number assigned to the company DIČ: CZ8956236003. You can enclose it here:  https://salescenter.allegro.com/registration/company-verification. Did you do that? 

[StewardesaBook]

Hello Ola,

Yes, I have already uploaded the document via the link you provided together with necessary information.

I assume that now I will simply have to wait until your colleague Grzesiek, who was responsible for my verification case, returns from his holiday.

Please let me know if there is any alternative way to speed up the process, as the verification deadline is 3 days and it seems the case has not been handed over to anyone during his absence.

Thank you so much for your help.

[_HolaOla_]

@StewardesaBook no, no. There is no need to wait until Grzegorz will back, because we as moderators on this forum, do not verify accounts on Allegro. Thank you for the information I will forward it to our team and I will ask to complete your account verification process. 

[StewardesaBook]

Hello Ola,

I received a message from your colleague about the verification of my Allegro account, saying that they would look into it. It has now been 9 days, and I’m getting a bit worried, since the Allegro website states that accounts are usually verified within 3 business days. I haven’t received any message at all—whether everything is fine or if I should submit additional documentation.

[w_kiwi]

@StewardesaBook I'm sorry you had to wait so long. I've already requested an urgent response via email.