deducted 450 points for seller quality

[MOCOFO]

Hello, I was suddenly deducted 450 points for seller quality today for not replying to customer messages promptly, but my system message module did not receive any customer emails until after I received the deduction message. I want to know if there is a system error in this, and if there is, can my quality score be returned?

[_HolaOla_]

@MOCOFO Please, check out carefully your email box, but also folder spam. It is not a mistake in our system, because 450 points loss is caused by delayed times responses in your discussions.