How do virtual products ship

[XPZB]

How do virtual products ship

[Crow_Empire]

By e-mail? 🙂

[XPZB]

Don't you need a tracking number? Do you email products directly to customers

[Crow_Empire]

A virtual item is not a thing, they are sent by e-mail, e.g. through Allegro's message center, or e-mail. If you want to send it by post or courier, you can also, e.g. a game key written on a piece of paper, but why? Tracking is not needed in such a case.

[XPZB]

Is it OK to send the game key to the buyer directly in the allegro message center?

[Crow_Empire]

Yes, that's the best option.

[XPZB]

So how do I set myself to be shipped after the key is sent to the buyer

[LEW433]

https://help.allegro.com/sell/en/a/email-delivery-to-select-countries-information-for-sellers-aMloB9...

[XPZB]

I have sent the game key to the buyer through the allegro message Center, but my order still shows no delivery, now how do I complete the order transaction

[XPZB]

Kind people, can you speak Chinese? Is there any contact information in Chinese? This will help me understand your meaning more quickly

[Crow_Empire]

In the Allegro panel, where you have sold the item, you need to change the order status.

https://help.allegro.com/sell/en/a/how-to-use-the-orders-tab-6M9E0wO9BFw

I haven't seen anyone speaking Chinese here, maybe one of the Moderators knows Chinese, since they allow you to trade on Allegro.

@N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @la_nika @ayo80 @nat_not @_HolaOla_  

[XPZB]

I have sent the key to the buyer through the message center. Now do I have to wait for the buyer to actively confirm the receipt of the goods, regardless of whether the order is shipped?

[nat_not]

@XPZB Which order are you writing about? Please provide its number.

[XPZB]

72d9f451-6f09-11ef-926e-b5e0adc66bac

[nat_not]

@XPZB You indicated that the order would be processed by sending an email. In this case, we do not control the status of orders and they do not change in the tab. If the customer does not report a problem with this order, you have nothing to worry about.