return parcels

[salesmttc]

Who covers the return parcel cost, in case of 14 days return or warranty repair? I have not found information in the articles.

[matt_rose]

@salesmttc Hey there, thanks for the message.

Here you can find an article regarding your question.

Who covers the shipping cost in the case of withdrawal from the agreement and product return?

The buyer covers the cost of returning the product unless you have agreed to cover it or have not informed the buyer that they need to cover that cost. You need to make a refund with the same payment method as the buyer used. If the seller selected a delivery option other than the cheapest one available in the offer, you are not obliged to refund any additional costs.

Who covers the shipping cost in the case of a complaint arising from the product's non-conformity with the agreement?

According to regulations [1], the consumer should make the product available to the seller for repair or replacement. However, it does not mean the consumer is obliged to send the product back! The seller should collect the product from the buyer at their own expense.