Setting up Seller account

[Client:141472436]

Sorry if any of the fields are incorrect, and the menus are in Polish despite me changing to English for my account. And my translation extension doesn't translate menus.

I am trying to activate sellers account. But the smallest amount I could send was £1, and the menu didn't allow me to enter the last digit of my Swift code. I want to contact support about it, but I can't find a link to contact them. 

[Client:141472436]

This is my second attempt at this by the way, and each attempt costs me 25zl in transfer charges. 

[nat_not]

@Client:141472436 Please send us confirmation of the verification transfer using this form. Our advisors will let you know what else you need to do so that your payout information can be approved.

[Client:141472436]

Hi, I sent a screenshot of my bank account, including the sort code and transaction number. They asked me for a pdf reciept of this specific transaction but my bank doesnt provide such things. Also, the form on your website doesn't allow for me to enter the full Swift code, so I had to leave out the last digit. I sent them the correct info in an email conversation with your representative. They are no longer responding to me. You have all the details necessary now to check whether or not you have received payment for me, you can simply search for any of the details I provided. This is the second time I have attempted this, the minimum I can send is 5zl, and the bank charges me 25zl for each transfer, meaning I have spent 60zl trying to activate my sellers account just to sell some simple things I am making myself and got nothing for that money. Email support is now ignoring me. Can I speak to someone else?

(My bank is HSBC UK btw)

[Sa_nova]

Hi, @Client:141472436! I'm sorry to hear you're having trouble activating your payout account. I see that you've already been in contact with us about this in ticket 64314690. We received your message today, so please bear with us a little longer - our advisors aren’t ignoring your message, it’s simply waiting in the queue to be processed. 

[Client:141472436]

Thanks, I don't see why requiring a pdf is an acceptable security measure - pdfs can be edited and created. The only real way to check if you have received payment from me is to check if you have received payment from me 😛 And I have already provided the details for you to do so. 

[Sa_nova]

@Client:141472436 We do not check payments, we verify the payment with the payment processor that handled it based on the payment confirmation. Therefore, we are unable to verify this in our system based on the information provided, and we need you to send us the document.