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Withdraw my money after sale

Client:109010283
#7 Wielbiciel#

My account was suspended, and I am not able to withdraw my own money
i sold my laptop, after the buyer wanted me to cancel the order so I did it. Because the previous post was not available, I posted again and sold my laptop in two days. 
yesterday the buyer received his package, but when I wanted to withdraw my mondy I saw my account is suspended due to “

We have decided to do this because we want to make sure that the product you have sold will be delivered to the buyers.

Recently, on social media and classifieds portals, there are various offers for collaboration to make "easy money" by selling products on behalf of a third party. These can offer full-time work or a one-time brokerage but may also take the form of a request for a favor. Collaboration of this type is extremely risky because, in most cases, it involves fraud. Financial liability rests solely with the account user.

**If the sale results from this type of collaboration, we strongly recommend discontinuing it. **” .

I opened cases yesterday, but of course I have not received any answer back after 24 hours, just AI. 
i even attached the screenshot of my conversation with the first buyer. Also I paid the fees for Allegro. 

what should I do? I was thinking to contact with the Consumer Protection of Poland. 

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4 ODPOWIEDZI 4

nat_not
Moderatorka
Moderatorka

@Client:109010283 You have already sent several emails on this issue and will receive a reply shortly. I ask you to be patient.

   Natalia
   Moderatorka
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Client:122592637
#7 Wielbiciel#

It’s been 48 hours and no answer from nobody. I am patient, but there was a reason why I wanted to sell my laptop. I delivered in time and paid the fees to Allegro in time and I am not able to access my money and I got answer just from you.

How long it will take to answer and solve this? 

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la_nika
Moderatorka
Moderatorka

@Client:122592637 I get it, I asked for an ASAP reply to your e-mail, so please wait for an answer.   

   Monika
   Moderatorka
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Client:122592637
#7 Wielbiciel#

Thank you so much!!

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