Parcel lost what to do?

[Mukutis]

Hello

At the moment we are sending everything threw DPD, but DPD noted, that the parcel of client is lost.

The delivery estimated is June 20 th ( today )

I've contacted client and noted that the parcel is lost.

What else should we do?

Best regards.

[az1rael]

If you are a company make a complaint to dpd via internet site 

[Mukutis]

They are still "searching" the parcel , and after if it's found or not, can make a pretension about it. That is their rules, just worried about our points on Allegro and that we will dissapoint the client...

[nat_not]

@Mukutis The most important thing is to clarify the matter with the customer. If the package is lost, it is best to also file a complaint with the carrier.

[Mukutis]

As said above, we can't fill any pretensions yet, until the package is being found.

The  customer is informed, he is a dissapointed, but we said, that we can't do anything just give all the information we are getting from DPD and say sorry.

[az1rael]

Regarding complain in dpd in polish law you are supposed to hand over the purchase to the buyer within 30 days, unless you have declared otherwise in your offer. A complaint to DPD will last 30 days. The parcel will be considered lost after 30 days, then you can apply for compensation. The buyer may give you a negative review because he has to wait or withdraws from the purchase contract, then you have 14 days to return the funds. Allegro allows such withdrawal even though Polish law allows withdrawal from the contract only within 14 days of delivery of the parcel with the goods.

[Mukutis]

As long as the client doesn't ask for refund yet, we are trying to wait for DPD answers...