Good morning
We are currently struggling with the problem of an unresolved discussion on Allegro.
Initially, we had good sales quality, but after a client marked one of the discussions as unresolved, we suddenly lost 240 points. As a result, our visibility has dropped to zero and we cannot take part in Allegro Day because we now have a negative result.
The customer refuses to end the discussion, claiming that he did not receive a spare part – even though our logistics company has confirmed the delivery of the shipment. Unfortunately, our account manager on Allegro has not been answering us for over a week.
We would be very grateful for information on whether there is a possibility to recover lost points if the customer ends the discussion, and what we can do in the meantime.
Thank you very much for your support!
