With a bad review but blocked, how to solve the unlock?

[Ludhalia]

  My store terminated the contract on April 14th, there were several bad reviews at the end of April, resulting in my store being blocked, and now I get the sales quality can not be viewed, it is closed, I have returned the refund to the customer, but the customer has not replied to my message, please ask this situation, how can I solve it?

[w_kiwi]

@Ludhalia I see you are already talking to an advisor about this in case number 33140784. Only the security department can give you information about the account ban, so please stay tuned for further information via email.

[Ludhalia]

@w_kiwi@ko_alka@la_nika@nat_not@_HolaOla_ I refund the customer here, can I unlock it?

[w_kiwi]

@Ludhalia as I mentioned, please continue correspondence number 33140784. 🙂