DPD curier does not deliver

[Client:118412667]

The last three purchases I did with DPD curier delivering option have not arrive to my place. Neither me or the seller have receive any explanation on why this happened. This was the SMART delivery option, for any other option I had to pay extra. Why do I pay SMART if I cannot get my purchases? First I tried buying from one store all the products and I had this issue without explanation, I contacted the seller and they also didn't know it. However, they were able to return my money so I tried again with the same sale (this time the purchase was even more expensive) and the result was the same. But fortunately got my money back. Then, for a last time, tried to buying the product from different sellers, not the same product because I couldn't find them but similar ones. Same result and same explanation: none. @San_set @gdvorek @Syrena_zT @matt_rose @N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @Sa_nova @la_nika @nat_not @_HolaOla_  
Could you please give me a solution?

[w_kiwi]

@Client:118412667 Please provide the numbers of these shipments.

[Client:118412667]

Hi Wiktoria! 
For this current purchase the shipments are:

• AD0BK2P3LPB1T58D2
• AD0V2WT8G59H4G491
• AD0KHFDQN34SM6NG9
• AD0667CWPQQD1H2LM
• AD0PW4X2LHDQ8Q8LJ
• AD02T8LC8MWP4FF8

For previous parcels:

• AD0KSKQDQVZPQBGLB
• AD0MX1KN6CWBGL59S
• AD018ZJGP8JQB7MVR
• AD0KDNQ5NHK7LMW2B
• AD007PP8VWQZH7H6T
• AD02MXH5TV8XT114J
• AD0L37BHD9H3JPR44
• AD0CG19B65W24W88F
• AD06KWX7HCVBVG6MQ
• AD0V7D5JZ5FW0WB4X

Thanks!

Jorge

[w_kiwi]

@Client:118412667 Thank you. I'm discussing your case with the appropriate team. I'll get back to you with an update. 

[w_kiwi]

@Client:118412667 Our advisor has emailed you regarding this matter. The case number is 63200907.