What to do if seller has not sent product nor he is responding in discussion

[Client:113618356]

I have bought samsung galaxy s9 ultra tablet on 30 November 2023.

I have made the payment.

but then seller writes in the chat that He has cancelled the order.

and also wrote that the order will be delayed.

From then on neither the seller is responding in chat nor he is responding in discussion opened by allegro advisor.

Today it is almost 14 days.

and now it is just like a conversation between me and advisor.

I have payed 2900 zlotys for tablet and 17 zlotys for the courier via allegro.

At this point, I want refund as soon as possible.

but I have no idea how to get it. I am already looking for a lawyer for the last resort. but for now I am just building the case evidence and details of the incidents for the presentation in court. I have no idea if I am the first one to be trapped in the situation. Through my case I would just ask people to be careful about buying from allegro Lokalnie especially from the person [edycja]

[nat_not · Accepted solution]

@Client:113618356 If there is an open discussion, you can ask our employee about what are the possibilities of recovering money in this case. He will certainly give you information on this subject.

[Client:113618356]

I have asked already from the advisor, but he is just asking seller to take the step, and giving him another deadline. Today the seller (Nero377) has ignored the third deadline provided by the advisor. So it is quite obvious that seller doesn't give a **piiip** about what advisor says. Maybe since you are a moderator you would know what are the options of recovering the money.

[Client:113618356]

I have got money back! The issue is resolved thanks for the answer.