Allegro Finance handles payments, payouts, and refunds

[SiliconPowerEU]

We’d like to know how to transfer money from the PayU — Allegro Finance or Przelewy24 — Allegro Finance balance to the original PayU or Przelewy24 accounts.

Based on Allegro’s latest announcement regarding payments, payouts, and refunds(PayU/Przelewy24):
If a seller does not have a sufficient amount for a payment refund, Allegro will transfer funds from the PayU — Allegro Finance or Przelewy24 — Allegro Finance balance to the balance of the given operator and then issue the refund to the buyer.

However, we failed to issue a refund using the Payment Refund Form due to insufficient operator balance.
It seems that Allegro did not transfer funds from the Allegro Finance balance to the balance of the given operator(PayU/Przelewy24) either.

We still have several pending refund orders and are unable to refund our customers. Can anyone advise?

[SiliconPowerEU]

@Syrena_zT@N_Nitka28@RaBarbar_ka@MiMary@w_kiwi@Sa_nova@la_nika@nat_not@_HolaOla_ 

[gdvorek]

@SiliconPowerEU 

I am consulting on the matter, please be patient for a moment.

[gdvorek]

@SiliconPowerEU 

The email about terminations included information that operators would stop processing payments, including refunds.

Unfortunately, it is no longer possible to transfer funds between balances, so you will have to make the refund outside of Allegro.