Greetings, I'm a recent seller on Allegro, having just arrived from the United Kingdom a couple of days ago. Unfortunately, my account was suspended this morning, and I suspect it's due to a buyer claiming that the product they received was a replica, not original. Despite my attempts to reach out to the buyer after the return was initiated, I received no response for over 48 hours. Allegro intervened this morning and suspended my account.
Over the past 4-5 days, I've been diligently trying to contact Allegro via live chat, only to find that this option isn't available for sellers. Is this normal? The only avenue for contacting Allegro seems to be by selecting the option for buyers and falsely claiming an issue with payment. It appears Allegro prioritizes numbers over seller support.
I've attempted the live chat over 10 times, but the advisors keep transferring the chat until it eventually times out and closes automatically. I requested a call from Allegro four days ago, but when a representative finally called, they spoke only Polish, despite my English preference, and promptly ended the call without addressing my concerns.
As a result of the suspension, I'm facing various issues, especially considering I have over 9000 PLN in pending payouts. This situation seems highly unusual, given that I only started selling around 5-6 days ago, following all necessary verifications and possessing invoices from the supplier to confirm the authenticity of my stock.
Allegro has instructed me to take photos of all listed products with my ID beside them, but I still have questions about this process. How can I receive assistance? Despite numerous attempts to email Allegro or contact support, it seems my concerns are being disregarded.
