Points On Time and Fast Despatch not being awarded

[PERFEKTNI-RETRO]

I have 93% on time shipping. My understanding is and should get 4 points for every 1% over 90.

I am not being awarded points at all. Today and even lost some.

I have 14% Fast Despatch. (Allegro One has severely impacted this). I understand and should get 3 points for every 1%. However i am losing points every day.

If this continues and will be in negative points. @Syrena_zT @N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @Sa_nova @la_nika @nat_not @_HolaOla_  

[N_Nitka28]

@PERFEKTNI-RETRO Please clarify how I can help you. Are there any points that don't add up? Write exactly which one. 

[PERFEKTNI-RETRO]

Hello, i am not recieving points at all for On time or fast despatch. According to the description of how the points are awarded i should be. 

[Sa_nova]

@PERFEKTNI-RETRO In ‘Fast dispatch’ - we do not award negative points. This includes offers where you declare immediate or 1-day shipping and the order was shipped on the same day (we consider a package to be shipped when it is scanned by the courier). If an order has not been counted and should have been, please provide the order number.

Regarding ‘On-time dispatch’ - I see that points are awarded for orders that meet the conditions (i.e. sent in accordance with the declaration, where we consider a parcel to be sent when it is scanned by the courier). If any order has not been counted and should have been, please provide the order number.

[PERFEKTNI-RETRO]

I was losing 10 to 12 points a day in the Fast Despatch metric.

If you check my account history you will see.

Everything was sent on time over the last 10 days or so but i never got a single point.

Here are the parcel numbers:

A002GE0763
4RAM00132530
Z1637540076
A002FQG0D5
13955123406086
Z4052199437
A002FIOUD4
Z4020984341
13955100419399
4RAM00127295*001001
Z3438600558
13955100419390
13955123401229
A002F2TTY3
13955123399713
13955123399659
4RAM00124911
13955123398988
13955123397276

[RaBarbar_ka]

@PERFEKTNI-RETRO I will verify this.

[PERFEKTNI-RETRO]

Today i lost another 12 points for Fast Despatch. You said you do not deduct points for this.

I recieved no points for ontime delivery from yesterday. 

Package numbers are 13955123416092 and Z3145425149.

The situation is now critical. 

My account is in serious danger of slipping into -0 points.

Can you please fix this?

[Sa_nova]

@PERFEKTNI-RETRO The orders indicated have not yet been recalculated – data for shipment Z3145425149 will be recalculated on 31 July, and for shipment 13955123416092 on 1 August. This means that these orders will only be recalculated in the indicated measures. You can check when a parcel will be assessed in the report for the given measure. The same situation applies to shipment A002GE0763. The remaining shipments indicated have already been included in the ‘On-time dispatch’ measure.

You do not receive points in the ‘fast dispatch’ measure because you declare shipment within 2 days for the indicated orders (for the fast dispatch measure, we take into account offers with a declaration of immediate or 1-day shipment). I encourage you to read this article to learn the details of how points are calculated in the measures.

[PERFEKTNI-RETRO]

I have read the article. 

I have 93% on time shipping. My understanding is i should get 4 points for every 1% over 90.

I lost another 4 points for on time shipping today. I havent missed an on time in weeks and have 93%. How can i lose points after weeks of on time shipping and a score of over 90%?

There is something not right. 

If this continues i may lose my account soon. I am maxed out on positive reviews. not much else i can do but send parcels as soon as i recieve the orders.

I wanted to grow my store in a big way but have had to put it on hold as it just isnt stable.