Shipping time

[Ridicools]

hello, i have a problem with shipping time. previously it was 1 day for shipping but around a week ago and changed shipping time to 2 days. today, i got a order and as i see nothing has changed. "2 days" is the time for dispatch. not the time for delivery. now i will lose some points. please correct it.  @gdvorek @Syrena_zT @matt_rose @N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @Sa_nova @la_nika @nat_not @_HolaOla_  

the id of offer: 18172244227

[w_kiwi]

@Ridicools Please provide your order number. I'll check it out.

[Ridicools]

1dccb4f0-0ca8-11f1-943c-57f9367c288d

[w_kiwi]

@Ridicools The system calculated the time correctly. The offer states a shipping time of 2 days. Therefore, you have a full 2 ​​business days to ship, in addition to the day the order was placed. I suspect that what may have changed is the suggested shipping time, which only suggests when to ship the package to meet the estimated delivery time the customer sees in the offer.

[Ridicools]

Wiktoria, i dont agree with you. Sellers can not state the delivery time. Because sellers are not shipping company. Sellers can only state dispatch time. Lets investigate this situation in detail.

Today is 18/02/2026; if i choosed an option of immediate dispatch, the system should show the dispatch time as 18/02/2026 and delivery time as 19/02/2026.

if i choose 1 day, dispatch time would be 19/02/2026 and delivery time would be 20/02/2026.

i choose 2 day so the dispatch time should be at least 20/02/2026 and the delivery time should be 21/02/2026. 

in other hand i set this offer for 1 day dispatch and it was showig same as now (2days)

so this information on the system is totally wrong. Because you have different options as immediate, 1 day and 2 day and more