Allegro Smart

[Client:107875429]

I am still awaiting assistance with my Allegro Smart Package. I purchased it in November of last year, and I am supposed to have free delivery available until November 2023. However, for some reason, you have canceled my purchased Smart Package, and now I am being asked to pay for delivery, and the app is suggesting that I buy the smart package again. On what grounds was my paid Smart Package suspended?

Payment amount 59.90 PLN Payment ID 7ab57440-6b24-11ed-b0d7-fdfd6e713305 Payment charge date 23 Nov. 2022, 12:48:12 Payment method Karta płatnicza

[LEW433]

https://allegro.pl/pomoc/kontakt?kategoria=26169f08-82f9-404d-b481-736503d57f3d

[Client:107875429]

Thank you but I've already written them many times. Allegro ignores my messages and didn't help 😞

[az1rael]

Smart free deliveries are only on Poland teritory i think 

[Client:107875429]

Thank you. I know. I live in Krakow and all my deliveries were to Krakow. 

[az1rael]

Maybe you have multiple accounts and have smart on one of them and others in family that ended smart 03.07.2023 so smart is available only on main?

[Client:107875429]

I have only one main account and use them all the time. I know about the smart family free delivery cancelation, but anyway my account was main and I paid for the subscription by myself.

Thank you for helping to identify the reasons for the issue. It's very unfortunate that Allegro support is ignoring my case and not trying to assist.

[az1rael]

@w_kiwi @ko_alka @la_nika @nat_not @_HolaOla_  lets try to call moderators support 

[w_kiwi]

@Client:107875429 I see that today you wrote to us by e-mail via the form. There have been no previous contact attempts from the account you are now posting from. Please wait for a response in ticket number 35547297. If you do not receive a response within 2 days, please write to us here. I will make the appropriate intervention.