Allegro taking sales quality points for no reason.

[Mukutis]

Hello, we are new sellers from Lithuania and for some reason allegro is taking away our sales quality points...

As noted, we should dispatch for example June 13, we did it on June 11, but still we got minus points.

We have added tracking numbers of DPD, but still got minus points.

We have contacted allegro - but still no response.

Have you got any ideas people?

Thank you for your help.

[w_kiwi]

@Mukutis In the "sales quality" tab you can download a detailed report. There you will find information about which orders resulted in a score reduction. 

[Mukutis]

Do they renew everyday? Because we didn't had in last few days any orders and for some reason the "Fast Dispatch" has decreased, tho we didn't had any orders...

[Mukutis]

Hello

We again lost points, tho we dispatched everything on time...

https://gyazo.com/215b909129bfa7d4f64affeed2f742d9

We can't understand what is wrong with your system...

[w_kiwi]

@Mukutis Problem with shipment status for order 86cdd8c0-3893-11ef-bb40-11a7eb1a20ba. I asked for it to be excluded. When generating a shipping label, do you provide a masked buyer's email address?

[Mukutis]

What do you mean masked buyer's email address?

The one , that is ends in allegro.com or so?

[w_kiwi]

@Mukutis It should look like this 

[Mukutis]

On the latest we did not. 

Should we do it on every order? 

[w_kiwi]

@Mukutis Yes, on this basis the carriers provide us with shipment statuses. This should solve the problem. But if you provide e-mail addresses and we do not receive statuses, unfortunately it is the carrier's fault.

[Mukutis]

We will provide on every label now.

Please return the points on this case, thank you.

[w_kiwi]

@Mukutis Due to the lack of an appropriate email address, I need a photo or screenshot of the shipping label number 05818029418102.

[Mukutis]

Wiktoria,

we have in our DPD system, that it is being sent right now:

[w_kiwi]

@Mukutis Ok, but I need a shipping label.

[Mukutis]

How can we show the shipping label if we don't take photos for each order. It's impossible to take on each and every order we send.

[w_kiwi]

@Mukutis Is it not possible to download the label from the app in which you generated the label?

[Mukutis]

Oh, it's possible for sure.

[Mukutis]

Hello

Will we get our points back?

Best regards.

[w_kiwi]

@Mukutis I also need a link to track the shipment. Unfortunately, I cannot find it on the DPD website.

[Mukutis]

As we talked to our DPD assistant, he told us, that today the parcel moved our of Poland towards Czechia. Polish and Lithuanian DPD systems are seperate, I can't understand either, why they can't track it...

[Mukutis]

Hello

we can see for some reason the parcel wasn't delivered.

how should we react to the status and what else should we do? I believe the client didn't take the parcel.

https://gyazo.com/182e5f5bd63d3e40b9219f7351f335f6

[nat_not]

@Mukutis You can ask the carrier for details or contact the customer directly. However, this will not change the status of the shipment.