Customer service communication methods

[SWETIYOU]

Can the communication method between the seller and customer service be changed,
It's inconvenient to communicate with each other through email now because sometimes there are issues that require a long time for customer service to respond,
The seller forgets while waiting and then sends an email to the platform asking, which can cause customer service to receive many similar problem emails.

Is it possible to create a work order system in the background so that it is clear and convenient to find whether the seller's questions have been answered or resolved.

[Sa_nova]

Hi, @SWETIYOU! Thank you for your idea! Please be more specific about what your proposed change would look like? Do you have in mind an additional tab on the Allegro account with service requests? I need more details to be able to verify whether such a change would be possible.

At the moment, we provide contact via our form, where you can choose phone call, chat, WhatsApp or Messenger as your contact method.