Lost package

[Client:145769990]

Hello. Two parcels have been placed in a single locker of the Allegro One Box. I took one of them and closed the door by mistake. I couldn’t get my second parcel after that.

I’ve contacted support on Saturday 20th and I was told, that the parcel was send back to the warehouse and that it will be delivered to me again shortly, but there have been no updates since then. I am going out of the city for the next two weeks, so I cannot receive the parcel anymore. How can I get the refund or what else should I do?

Parcel number:  A004U64ZF7

@San_set@gdvorek@Syrena_zT@matt_rose@N_Nitka28@RaBarbar_ka@MiMary@w_kiwi@Sa_nova@la_nika@nat_not@_HolaOla_ 

[nat_not]

@Client:145769990 I see that this matter is already being resolved in correspondence no. 62148573. Please wait for the next response.

[Client:145769990]

It’s been a week now. There has been no updates and my follow-up emails have been ignored. What should I do now and how can I be sure that my problem will ever be resolved? 

[w_kiwi]

@Client:145769990 I'm sorry you haven't received a response yet. I've asked for urgent action on your matter.

[Client:145769990]

Still no updates. I think I will never get my parcel or money back. Great

[RaBarbar_ka]

@Client:145769990 I'm sorry that the wait for a response is taking longer than expected. Please be patient.