What should I do if the package status shows as delivered, but I haven’t received it?

[Client:137820132]

DPD courier didn’t deliver my parcel. He told the seller that he handed it to “a blonde woman” at my address — but I live alone and have no female neighbors. Despite this, the Allegro blindly trusts DPD’s response and automatically rejects all my complaints and Allegro Buyer Protection requests.

They’re basically trying to scam me out of 1500 PLN, giving no clear answers. I’ve asked multiple times for proof of delivery or a signature from whoever supposedly received the parcel, but they just keep dodging the question and telling me to wait another 30 days again and again. @Syrena_zT @N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @Sa_nova @la_nika @nat_not @_HolaOla_  

[Sa_nova]

@Client:137820132 I apologize for the inconvenience. In case of delivery issues, it is necessary to clarify the situation with the carrier. I see that we have asked the seller to send an appeal against the decision to the carrier.

[Client:137820132]

I don’t understand why DPD rejected the complaint when it’s clearly visible that the parcel was handed to a blonde woman, as they confirmed themselves, while I am a man. That alone shows it was delivered to the wrong person. What will happen if they reject the complaint again? It doesn’t make sense for them to accept it, since they would have to pay compensation, so of course they’ll always side with their own employees instead of the customer.
I also never entered any agreement with DPD, so I don’t see why I should be the one dealing with their or the seller’s internal issues. If DPD refuses responsibility, who is actually protecting me in this case? I’ve already been trying to sort this out for over three weeks, and it’s becoming unacceptable that nothing has been resolved.

[KOGIEL_T]

@Client:137820132 I don’t understand why you piszesz na forum Allegro o swoich problemach z DPD🤔  please call 801 400 373

[Client:137820132]

Whenever I call them, all they say is that the parcel was delivered, since no one wants to admit that it was lost or given to the wrong person.

[KOGIEL_T]

@Client:137820132  but that's a problem z DPD, a nie Allegro😔

[Client:137820132]

No, this is an Allegro issue, specifically the seller's responsibility, since they are legally accountable for the product until it is delivered to me.

[KOGIEL_T]

@Client:137820132  no masz rację jeśli sprzedający  to firma, to formalnie odpowiada za przesyłkę, ale tak na chłopski rozum to powiedz mi co ma wspólnego blondynka, kurier i sprzedający który jest bogu ducha winien🤔

[Client:137820132]

I don’t understand. I paid for the product, but I never received it. Neither DPD nor the seller can provide any proof of delivery. On top of that, I haven’t gotten my money back. What am I supposed to do—just trust that the seller is being honest?

[KOGIEL_T]

@Client:137820132  [edytowano] Sandra już napisała , więc please wait

[Client:137820132]

As I told her, I’m sure they will keep rejecting the complaint, since I don’t see any benefit for them in accepting it. They would have to compensate the seller for the loss and admit that the parcel was lost and their couriers were unprofessional. No one really oversees how they handle complaints. As you can see, they’ve already rejected one. I’m more concerned that Allegro treats DPD as the final judge, the one who decides whether I’m being scammed or not.