Allegro Suport - How does it work?

[SuportBicicleta]

Hello,  @julienail @N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @Sa_nova @la_nika @ayo80 @nat_not @_HolaOla_  

Hello, @julienail @N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @Sa_nova @la_nika @ayo80 @nat_not @_HolaOla_  

We have been selling on Allegro for more than a year and are trying to get in contact with someone from support.

I have been submitting tickets, but I don’t receive any notifications regarding the responses. I only receive an email for customer satisfaction. How can I provide feedback on customer satisfaction when I don’t see any discussions or can’t find a section on the platform with "submitted requests"?

I desperately need to resolve some financial issues and have not found any way to discuss them with someone.

I tried also to contact everybody from Allegro on linkedin to understand how you operate.

Please help.

Thanks,
Stefan

[la_nika]

@SuportBicicleta Hi Stefan! From what I see, you received responses to your reports. Advisors usually asked you for an answer and did not receive it. Please describe your problem in response to the Advisor's message, the last one is from January 14, 2025, at 18:16.
I understand that you have a problem with payments, the Advisor replied to your message in November. Please attach a current bank statement no older than 14 days regarding just this account. Remember that you can only verify one bank account at a time.
You can attach the current bank document to the application after going to it through this link: https://salescenter.allegro.com/business-account/payouts-account-verification/verify-bank-account.

[SuportBicicleta]

Hello,

THank you for your reponse.
I don't receive any email regarding the response, I don't know where I can see the messages and discuss with your colegues.

Where in the website I can see all my requests?

Thanks, Stefan

[la_nika]

@SuportBicicleta You received the answers in emails. Check the mailbox assigned to the e-mail address to which you have an Allegro account.

[SuportBicicleta]

Sorry Monica, this is the problem.

I just receive an email titled "Are you satisfied with the Allegro service?"

Where can I see the tickets/requests submitted in the Allegro platform?

THanks, Stefan

[la_nika]

@SuportBicicleta you can't, it is only on e-mail, but please check your inbox (maybe spam) from January 14, 2025, at 18:16. 

[SuportBicicleta]

@la_nika on January 14, 2025 I did not receive any email from Allegro. I have checked everywhere in my outlook files.

[la_nika]

@SuportBicicleta and you checked the right e-mail (s*****@suportbicicleta.ro)? 
If yes, then please try to contact us differently, you can order a phone call, write to us via WhatsApp or Msg (you can choose the way of contact here). 
With the payment issues it is necessary because the consultant may need to contact the operator.  

[SuportBicicleta]

Thank you for your sugestion, the email address is correct. I have submmited a ticket where i have requested to be contacted via whatsapp or phone call and I have provided my phone number. Thank you, Stefan

[SuportBicicleta]

hELLO,

I have submited a request, nobody contacted me. 

How can I get in touch with anybody from your company?

All the transactions are blocked for more than one year and I cannot find any solltions to this because you cannot verify our bank account!!!!

What kind of support do you offer to your marketplace partners?

This if frustrating and I need a urgent solution!!!!

Thanks! Stefan

[matt_rose]

@SuportBicicleta Hey there Stefan, thanks for the heads up.

I've checked your case and the problem seems to be connected to your mailing provider.

I've asked our support team to contact you regarding your issues, so please monitor your phone.

Also, if possible, please contact your e-mail service provider regarding the issues of our e-mails not reaching you.

If you have any more questions, please let me know.

Also, let me know if our contact to you succeeded.