Payouts data

[Client:42521583]

I have added the Revolut account number and sent a verification payment of 1.01 PLN from my Polish bank account. My Revolut account is still not verified. Both accounts are in my name. How can I verify the Revolut account?

[w_kiwi]

@Client:42521583 When did you make the verification transfer?

[Client:42521583]

9 October 2024

[Client:42521583]

Are you working in Sales or Customer service at Allegro? 

[_HolaOla_]

@Client:42521583 yes, but if you have a problem with verification your account in Revolut, please contact with our team here: https://allegro.pl/pomoc/kontakt and add to your message the latest confirmation of the payment for 1.01 PLN. Our team will help you to go through this process. 

[Client:42521583]

I have sent an email and attached the payment receipt. Can you please check? 

[Client:42521583]

I have to withdraw this money and send it to Allegro because my account is suspended. I didn't sell any products, but a buyer sent me money without my knowledge. I'm not a regular seller. Later, I noticed that Allegro had refunded the buyer and blocked my account.

[Sa_nova · Accepted solution]

@Client:42521583 I see we have received your e-mail. Submissions are processed in the order they are received, please wait for a reply. Your case number is 45563415. 

[Client:42521583]

Thank you so much

[Client:42521583]

So, can I withdraw the money today to my Revolut account? I want to pay back Allegro and need your help to unblock my account. I can't buy anything from Allegro.

[Sa_nova]

@Client:42521583 I am sorry, however, I am unable to guarantee you when you will receive an answer and be able to withdraw the money. Please wait for an answer in your application. 

[Client:42521583]

How can check my case status. Do you have the link to check my application? 

[w_kiwi]

@Client:42521583 This is an email ticket number. You cannot track its status, only wait for a response via email.

[Client:42521583]

Unfortunately, I am still waiting for the solution. Could please urgently solve my issue?

[Sa_nova]

@Client:42521583 I am sorry that you are still waiting for an answer. I have asked to intervene in your case so that you receive a reply in an email as soon as possible. The current number of your request is 45524782.

[Client:42521583]

how to track the case: 45563415?