Allegro taking sales quality points for no reason.

[Mukutis]

Hello, we are new sellers from Lithuania and for some reason allegro is taking away our sales quality points...

As noted, we should dispatch for example June 13, we did it on June 11, but still we got minus points.

We have added tracking numbers of DPD, but still got minus points.

We have contacted allegro - but still no response.

Have you got any ideas people?

Thank you for your help.

[w_kiwi]

@Mukutis All information about the sale quality can be found in this tab. There you can also download a detailed report. Your on-time shipping rate is currently 85%.

[Mukutis]

Yes, but we everything did - shipped by time, added tracking number and from 180 points dropped below 100 , why is that?

[nat_not]

@Mukutis All information is available in the tab indicated by Victoria. As for the rules for awarding points, they are described in the article to which Monica sent the link. There you will also find tips on how to improve your score in each measure. 

[Mukutis]

Hello

we understand how the points are being given.

But our points have been taking for no reason. We are doing everything by tutorials of Allegro.

For some reason we are losing points because we don't dispatch or somehow else, because your system doesn't see our DPD tracking numbers...

[la_nika]

@Mukutis could you please send here a screenshot with the package number 05818029418087 and right status from DPD Lithuania? 

[Mukutis]

Hello

It has been picked up yesterday.

https://gyazo.com/d1128293c0ae87607b28067df38e6083

[la_nika]

Hi @Mukutis! Thank you! We have excluded this order. From now on, it no longer counts towards your statistics. Please report such situations to us.

[Mukutis]

Hello

Thank you, but are we getting points for it?

[w_kiwi]

@Mukutis Yes, we have excluded this order, so it no longer has a negative impact on your score.

[Mukutis]

But what about positive impact on our score? We can't grow without getting any points...

[w_kiwi]

@Mukutis The order is not taken into account, so the number of completed orders has changed in the last 30 days and on this basis, the on-time shipment rate has changed.

[Mukutis]

So this mean or ratings went up, is that right?

[Mukutis]

Hello

Once again our sale quality went down...

https://gyazo.com/3802515b9b973b7fc7c4b432d15e65ca

[w_kiwi]

@Mukutis You have another order shipped late - dd9ff4c0-315a-11ef-8f32-2d9bfb0a3a0b. You have had quite few orders in the last 30 days, which is why 1 order has such a large impact on your score.

[Mukutis]

Sorry, but yesterday it was holiday holiday, so we couldn't send yesterday, nobody was even working that day.

We shipped today.

You can check June 24th is non working day in Lithuania

[w_kiwi]

@Mukutis Of course, I will discuss the possibility of excluding this order. 🙂

[Mukutis]

Thank you, please let su know.

Best regards.

[w_kiwi]

@Mukutis The indicated order has been excluded from the statistics. 🙂

[Mukutis]

Thank you very much.

[Mukutis]

Hello

Today we lost some points at fast dispatch area.

It was mainly +160 points, now it lowered to +99, any ideas?

Best regards.